An interview is a two way
process. The purpose from the employer's point of view is to find
out about you as a person and your ability to fill the role that they
have. Interviews should aim to extract relevant information from you
both on a personal and professional level.
From the interviewee's perspective it should be used as a time to
find out in much greater detail what the role entails, what the potential
employer is like as a company i.e. the company culture that prevails
and the constituent individuals that make up that company, so that
any move to that employer doesn't lead to nasty surprises that should
have been covered in the interview had the right questions been asked.
Interviewers are trying to find out what sort of person you are, what
motivates you, what your interpersonal and communication skills are
like and your technical ability to do the job. From this they will
then make a judgement as to how they feel you would fit in with their
existing structure and team.
Another key element that an interviewer looks at is how often you
have changed jobs and why. This can give an insight into a number
of relevant personal factors about you and dependent on your circumstances
can give an indication of things such as how reliable you may be,
whether you have a low boredom threshold, whether you are resilient,
ambitious or are constantly looking for a new challenge amongst other
things.
The interviewer will also be trying to ascertain how long you are
likely to stay with them before moving on. Recruitment is an expensive
exercise, whether an agency is used or not. There is the time and
associated cost in advertising, interviewing and the administrative
time and subsequent cost in producing an offer.
Once this is done there is also a "bedding in" period where
the new employee is not working as efficiently as they subsequently
will. This is normally during the first few weeks of a new job when
someone is expected to learn new procedures and ways of doing things
whilst getting to know clients and getting up to speed on ongoing
instructions.
All of this is a cost both in terms of someone having to explain things
and lost productivity. Therefore most employers want to make sure
that they minimise their risk by hiring the right person and by utilising
ever more popular psychometric profiling to confirm their conclusions
reached at interview.
They will do this in a number of ways at interview, primarily by questioning,
be it technical, personal or work history related. They will also
observe your body language to ensure that you are not contradicting
what you are saying.
Every interview will be different in the way that it is structured,
the way the questions are asked and the manner the interviewer has.
This may be illustrated by an interviewer seeming aggressive in their
questioning or disagreeing with everything you say - this isn't necessarily
an indication that the interviewer is being belligerent, it may be
that they are trying to see how well you can structure an argument,
how you would deal with a difficult client, how forceful you are or
how you react under pressure. Although sometimes they may just be
being belligerent!
There are a host of frequently asked questions at interview which
could go on for pages, however following is a list of the most commonly
asked questions and what the interviewer may be thinking about by
asking them (although not always).
1. Why are you looking to move?
Interviewer's thoughts: What would they need to offer you in terms
of prospects, work, salary, environment, clients or anything else
to attract you and are realistic in your expectations. Following on
from that is whether they can accommodate this.
Although it sounds obvious, be careful in the way that you speak about
your current employer, even if they are the most unprofessional outfit
in existence be careful how you put it - an interviewer is looking
for tact and diplomacy and some form of loyalty however faint it may
be! Try to find one redeeming feature.
2. What are the reasons for your previous job moves?
Interviewer's thoughts: Is this person reliable? Did they have valid
reasons for moving on or not? Is it likely that this person is going
to get bored here in 6 months and move on again? How much of a risk
am I exposing myself to by hiring this person? Is this person ambitious?
Do they have career plans? Are they structured in their approach?
3. What do you see as your biggest success in your career to date?
This can be specifically project related, generally work related or
from a personal achievement point of view.
Interviewer's thoughts: Is this person competent at what they do?
What motivates them? How will this person best be managed? What are
this person's personal values? How much responsibility does this person
really have? Does what this person is telling me correlate with what
is on the CV?
4. What do you see as your biggest failure? Well, there does have
to be a nasty one!
Interviewer's thoughts: They are not normally interested in what it
actually was - unless of course it resulted in a professional negligence
case, moreover they are actually looking to see how you handle a difficult
question. They are also trying to see what your thought process is
and if, when put in a difficult situation, you lose the ability to
think and communicate coherently. Simply saying "I haven't had
one" doesn't normally work, it just demonstrates to the interviewer
that you are lying. It doesn't matter how minor it is, it is useful
to have something that can illustrate your ability to solve problems,
create solutions, think laterally and learn. Normally this type of
question is followed by "How would you do things differently
now?"
5. What can you tell me about XXX?
Interviewer's thoughts: Normally this is a technically based set of
questions and directly relevant to the role that you are being considered
for, although it has been known to be completely irrelevant on occasion.
The purpose of these questions, assuming it is the former, are to
ascertain your level of technical knowledge and your ability to do
the job.
Other types of questions you may be exposed to are:
Scenario based questions: You are given a scenario and asked how you
would solve a problem - this can be to ascertain many things but generally,
unless of a highly technical nature, are trying to find out how you
react, think and interrelate with other people/clients, etc in certain
circumstances.
Personality based questions: How would your best friend/worst enemy
describe you? What is your greatest strength/weakness? What motivates
you? What do you enjoy doing outside work? - these are really to determine
how you perceive yourself and try and ascertain what sort of person
you are and how that will fit in with their culture and requirements.
There are no guaranteed ways to ensure a successful interview as every
potential interviewer is looking for something slightly different
and has differing amounts of interviewing experience. Be communicative,
however, (although avoid going on and on), be relevant and truthful
and always expect something that will throw you off balance - a good
interviewer will want to see how you handle something out of the ordinary
or pressure as you will need to be able to cope with these things
should you end up working for them.
It is always a good thing to show that you have done some research
on the company, even if it was only thirty seconds around their web
site. It shows a commitment to the interview and an interest, always
try to have a question relating to something based on what you know
about them.
Finally, as stated at the beginning, an interview is a two way process
- you should have questions that you need answered, what these will
be will depend on your own reasons for moving, your current environment
and what you are looking for. Good neutral questions include: "What
is the company structure?", "How does one progress through
the company?", "What is your policy towards training and
development of staff?"
Try to avoid the "When do I get a company Jag?", "What
is your overtime rate?", "How many sick days am I allowed
a year before being sent to the company doctor?" type questions.
However, it is important that you reassure yourself that should you
be called back for a second interview or be made an offer that you
are in a position to decide whether to proceed with as much certainty
as possible.
It would be a shame to miss that perfect job just because you hadn't
asked the right question.