New Beginnings at The Navigator Hotel
“I opened a hotel four years ago. It signalled the end of my marriage, I almost lost my mind and it’s quite hard work,” said Alex Polizzi, reflecting on her journey as a hotelier and presenter of The Hotel Inspector. This candid admission highlights the personal challenges she faced while navigating the complexities of the hospitality industry.
On March 5, 2026, Polizzi featured The Navigator Hotel, located in Bognor Regis, a town that has faced its share of challenges, including being ranked as the UK’s worst seaside town by Which? in 2025. The hotel, owned by Kathleen Lamb, underwent significant refurbishment after Lamb purchased it in September 2024. The episode showcased the transformation of the hotel, which boasts 12 rooms and a restaurant designed to echo the sea with its white and blue color scheme.
Refurbishment and Challenges
Kathleen Lamb, who called on Polizzi for assistance, expressed her concerns about feeling overwhelmed. “I called on Alex because I was getting a little bit out of my depth,” she stated. This collaboration aimed to breathe new life into The Navigator Hotel, which had previously been described as dark and unloved. Lamb noted, “Everything was dark green and brown – it felt very unloved. I’ve been working hard to put the love back into it.” The refurbishment included a price increase for sea-view rooms, which rose from £110 to £135, reflecting the enhancements made to the property.
Polizzi’s experience in the hotel industry is underscored by her own personal history. After marrying Marcus Miller in 2007 following a 12-year engagement, she faced the challenges of balancing family life with her professional commitments. The couple divorced in 2024, and Polizzi now shares her life with her two children, 16-year-old Olga and 11-year-old Rocco. Her journey through marriage and motherhood has undoubtedly influenced her perspective on the hospitality business.
Community and Future Prospects
The Navigator Hotel’s refurbishment comes at a crucial time for Bognor Regis, as it seeks to improve its reputation as a tourist destination. Lamb’s commitment to revitalizing the hotel is part of a broader effort to enhance the town’s appeal. “I thought: ‘That’s so unfair! How can this be the worst seaside town?'” she remarked, expressing her determination to change perceptions and attract visitors.
As the episode aired, viewers were treated to a behind-the-scenes look at the challenges and triumphs of running a hotel. Polizzi’s expertise and candid approach provided valuable insights into the hospitality industry, while Lamb’s dedication to her business illustrated the hard work that goes into creating a welcoming environment for guests. The collaboration between these two women highlights the importance of mentorship and support in the competitive world of hospitality.
Looking ahead, The Navigator Hotel aims to build on its recent improvements and establish itself as a desirable destination for travelers. With Polizzi’s guidance and Lamb’s passion, the hotel is poised for a promising future. As the hospitality landscape continues to evolve, the lessons learned from this episode of The Hotel Inspector will resonate with both industry professionals and aspiring hoteliers alike.
